Thousands of mothers say a new diaper is causing chemical burns on their babies.

The new Pampers Swaddlers and Cruisers diapers are made with something Pampers calls "Dry Max Technology," and Pampers says diapers made with it are the thinnest and driest on the market.

They've been out for about four weeks, but now many mothers are saying they cause severe diaper rashes, burns, blisters and even bleeding.

Parents are using the Pampers Facebook page to talk about what they say the diapers are doing to their babies.

There are so many complaints, a spokesperson for Pampers posted this note on the Facebook site to refute the claims:

Hi everyone, my name is Jodi Allen. I lead the Pampers business in North America. I know many of you have questions regarding our new Pampers with Dry Max and I want to take this opportunity to answer them.

First, if anyone is experiencing problems that you feel are not being well addressed, we have set up a special 800 number (1-877-256-3265) to field these inquiries. I plan to check and review calls into this number daily. I cannot promise that we'll be able to meet all your needs, but we are interested in hearing from you.

I wanted to take a moment to review what we have done so far. Before our March 2010 Dry Max launch, some parents received the new Dry Max diaper in our original packaging without an explanation as to why. This triggered many questions and concerns for good reason. Nothing is more important to me than your satisfaction and the health and well being of babies. I'm a mom myself and can understand your concerns. These were early shippings of the new product that occurred during the transition in our manufacturing process. And I am very sorry for the confusion that this caused.

Since then, there have also been concerns posted here on our page about whether the Dry Max diaper may be causing or contributing to instances of diaper rash. Some parents have reported that their children experienced severe rashes.

The minute we hear about anything like that, we jump. We may not always handle every call correctly, and we've heard you on that. We're not perfect, but believe me, it is my job to be sure that we are paying close attention whenever issues like that are reported. We are working hard to respond in a comprehensive way to each and every call. As you know, Dry Max is one of the most tested diapers in our history developing Dry Max involved 20,000 babies and 300,000 diaper changes. Still, we didn't rely just on that background testing. When we started getting these calls, we gathered together our entire product safety, research, and consumer relations teams and began researching specific cases. In some instances, we requested that diapers be returned. We tested these products and examined again the materials that go into our diapers. (I just want to emphasize that the Dry Max diaper uses the same type of materials as the older Cruisers and Swaddlers.) We double-checked everything again to be sure there weren't unknown issues. Then we consulted with a team of respected outside pediatricians and dermatologists, who reviewed our safety data.

This comprehensive evaluation did not find any evidence whatsoever that Dry Max is behind the diaper rashes that some moms have reported. Diaper rashes, as you all know, can be a mystery. On average babies get them three to four times a year, and sometimes they are severe. Pampers has the responsibility to regulatory agencies, including the U.S. Consumer Product Safety Commission, to alert consumers to any such problems if they exist. More importantly, we also feel deep responsibility to you as parents ourselves. Believe me, if we found anything wrong, we would tell you. But that simply has not been the case. We even surveyed parents nationwide over the past few weeks, to gauge their opinions, and more than 70 percent said they preferred Dry Max to their current diaper because it is thin, flexible, and one step better for the environment than the product replaced.

I realize this information may contradict what you've experienced personally or seen reported by others. I just want to assure you that we cannot find any evidence that Dry Max is causing of diaper rash, or for that matter causing other safety issues that some parents say have happened to their children. I would only suggest that, in addition to contacting us, you consult your pediatrician, who also is welcome to call our special 800 number (1-877-256-3265) to review whatever they find.

On another note, I'd like to add that we do want to hear your comments regarding our products whether it's good or bad, however we have certain Facebook guidelines in place that do not allow advertising or promoting outside links or pages. Some comments have been previously deleted because they breached these guidelines. We hope you understand.

We'd like to continue to hear from you, so please post any questions you have. I'll do my very best to answer as many as I can...

 Source
PregnancyWeekly.com